FRANCHISE MANAGEMENT PROGRAMME
DESCRIPTION
Managing franchisees is an art, not a science. Whilst every franchise model is based upon consistency and conformity the one big variable is the franchisee – an individual with their own aims and aspirations which may not match your own. We look at the ways in which this could be impacting your business and provide clear and proven methods to bring franchisees around to behaving the way you require. This isn’t just about increasing sales – often high-performing franchisees are the hardest to control. We will show you the way to do this whilst keeping the relationships intact.
OUTCOMES
- Improved relationships with franchisees
- Less time spent on disputes and disagreements
- Enhanced support team morale and motivation
- Improved performance of all franchisees
- Reduced franchisor support and admin costs
- Increased franchisor revenue and profit
- Increased capital asset value of franchisor’s business
PROCESS
Audit
A review of the franchisee management and support processes is carried out including:
- The skillsets and availability of in-house support resources
- Promises and representations made during recruitment
- Target franchisee profile recruited
- The processes to monitor performance of franchisees
- The processes to manage performance of franchisees
- The restrictions and obligations within the Operations Manual
- The restrictions and obligations within the Franchise Agreement
- The common problems experienced
Report
The final output of this process will be a clear guide to improving the compliance and chemistry within your network . Recommended strategies, methods to be used, document revisions, in-house processes and procedures will be explained in detail, and presented together with specific proposals and projected results.
Implementation
Whilst the report provides clear guidance on implementing recommendations, we will provide support where required to ensure successful outcomes.
